Privacy policy

Customer Privacy Policy

Effective Date: August 3, 2026

At Vellfine Store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Business Information

Business Name: Vellfine Store

Business Type: Individual / Sole Proprietor

Category: Beauty & Personal Care

Address:

Sector 12, Y Block, 187A

Noida, Uttar Pradesh – 201203

India

Email: vellfinestore90@gmail.com

Phone: +91 9368988646

2. Information We Collect

When you use our website or place an order, we may collect:

Personal Information

Full Name
Mobile Number
Email Address
Billing Address
Shipping Address
Payment Information (processed securely by our payment providers)
Order History

Technical Information

IP Address
Browser Type
Device Information
Operating System
Cookies and Similar Technologies
Website Usage Information

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Verify payments
Provide customer support
Process returns, exchanges, and refunds
Send order confirmations and shipping updates
Improve our products and website
Prevent fraud and unauthorized transactions
Comply with legal obligations
Respond to customer inquiries

4. Cookies

Our website uses cookies and similar technologies to:

Improve website performance
Remember customer preferences
Keep your shopping cart active
Analyze website traffic
Enhance your shopping experience

You can manage or disable cookies through your browser settings, although some website features may not function properly.

5. Payment Security

We do not store your complete debit card, credit card, UPI PIN, CVV, or internet banking credentials.

Payments are securely processed through trusted third-party payment gateways using industry-standard security measures.

6. Sharing Your Information

We do not sell or rent your personal information.

Your information may be shared only with trusted service providers when necessary to:

Deliver your order
Process payments
Provide courier services
Send SMS or email notifications
Prevent fraud
Comply with legal requirements

These service providers are expected to protect your information and use it only for the services they provide.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Marketing Communications

With your consent or where permitted by law, we may send:

Promotional offers
Discount coupons
New product launches
Special festival sales
Beauty tips and updates

You can unsubscribe from promotional emails or messages at any time.

9. Customer Rights

Subject to applicable law, you may request to:

Access your personal information
Correct inaccurate information
Update your account details
Request deletion of eligible personal information
Withdraw consent for marketing communications

To make a request, please contact us using the details below.

10. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

11. Third-Party Services

Our website may use third-party services such as:

Payment gateways
Courier partners
Analytics providers
Marketing platforms

These services operate under their own privacy policies.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

The updated version will be published on this page with the revised effective date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Vellfine Store