Refund policy

Return, Refund & Exchange Policy

At Vellfine Store, customer satisfaction is important to us.

Customers must notify us within 24 hours of receiving the order.

Requests made after 24 hours may not be accepted.

A complete continuous, uncut unboxing video is compulsory for every claim including:

The video must clearly show:

Edited or incomplete videos will not be accepted.

Returns are accepted only if:

For hygiene and safety reasons, opened or used Beauty & Personal Care products cannot be returned unless defective.

Eligible products may be exchanged depending on stock availability.

After approval and inspection, refunds are processed to the original payment method.

Bank processing times may vary.

Phone: +91 9368988646